Privacy Policy

1. Introduction

Ray Vault Energy (Pvt) Ltd ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or engage with our services.

By using our website or purchasing our products, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Personal identification information — name, mobile number, email address, and delivery address provided when placing an order or submitting a quote request.
• Transaction data — details of products purchased, invoice numbers, and payment records.
• Payment and billing information — information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors. We do not store full payment card details on our systems.
• Usage data — browser type, IP address, pages visited, and time spent on our website, collected automatically using cookies and similar technologies.
• Communications — messages sent to us via email, Social Accounts, WhatsApp, or our contact form.

3. How We Use Your Information

Your information is used to:

• Process and fulfil your orders (including shipping and delivery) and issue invoices.
• Communicate order status, shipping updates, and warranty information.
• Respond to enquiries and provide customer support.
• Improve our website and services based on usage patterns.
• Detect and prevent fraud, unauthorized activities, and abuse of our website.
• Comply with legal obligations under Sri Lankan law.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Logistics and delivery partners solely to fulfil your order.
• Payment processors for the purpose of completing transactions.
• Analytics service providers (e.g., Vercel/Google Analytics) in aggregated, anonymised form.
• Regulatory or legal authorities when required by law.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Sri Lankan law. Order and invoice records are retained for a minimum of five (5) years for accounting and tax compliance purposes.

6. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can configure your browser to refuse cookies; however, some parts of the site may not function correctly without them.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Withdraw consent at any time for marketing communications.

To exercise any of these rights, please contact us at inquire@rayvault.lk.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services following any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: